Return & Refund Policy

Zicopop.com will gladly accept your returns for exchange or credit within 15 days  after receiving the product. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return on products，customers have the right to request a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Before you return the items, please contact our customer service  (service@zicopop.com) to get approval of return and send the return tracking information to the same email, so we can keep following up.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Having issue with your returns?

If you do not know your order number, or it's been greater than 15 days since you received your orders, simply email service@zicopop.com with your full name, address and the style number(s) of the products you ordered. Once we receive your email, we will reply with a copy of your order confirmation, which will have your order number. Please allow up to 1 business day for a response.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@zicopop.com

How to Make Your Return:

Step1: Send email to service@zicopop.com with your order number, and list the reason that you want to return it.
Step2: Our customer service representative will check and send you with our return address.
Step3: You forward the returned item to the shipping carrier then send us the tracking information.

Step4: Once we received the returned items, we will issue a refund.

Step5: You received the refund, case is finished.

RETURNS FAQ

HOW WILL I KNOW WHEN ZICOPOP.COM RECEIVES MY RETURN PACKAGE?

As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement.

WHAT IS A GOOD GUIDELINE WHEN I SHOULD EXPECT TO RECEIVE AN EMAIL CONFIRMATION THAT MY RETURN PACKAGE HAS BEEN ACCEPTED AND PROCESSED?

Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.

I AM AN INTERNATIONAL CUSTOMER - HOW DO I RETURN AN ITEM TO YOU?

You may either prepay postage and duties (if applicable) and return via the carrier of your choosing, or create a prepaid DHL return label.

Our Return Address

>> Receiver: Mr zeng

>> add: Room 215, 2nd Floor, Leheng Business Building, No. 7, Shafeng Xijiu Street, Jinsha Street, Guangzhou City, Guangdong province,China

>> post code: 510140

>> Phone: 86 18684628827